Customer support and contact centers · Available
Gorgias for Claude, ChatGPT and Copilot
Gorgias puts store orders next to support tickets, so a question can turn into a refund fast. mcpbizapps lets agents ask Claude, ChatGPT or Copilot about tickets in each view, a shopper's orders and history, the macros sent most and the rules that tag the most tickets. Refunds over $75 need the customer experience lead. Each store is connected separately in a guided pilot.
- Status
- Available
- Setup
- Guided pilot with your team
- AI assistants
- Claude, ChatGPT, Copilot Studio
- Access
- By role, view only or with approvals
Ask in a sentence
What can your team ask Gorgias?
Questions from customer experience lead, support agent, head of CX and others, answered from live Gorgias data and only for the people allowed to see them.
Records it works with
- Tickets
- Customers
- Orders
- Macros
- Rules
- Views
- Tags
- Customer experience lead
“Which tickets tagged where-is-my-order have been open for more than 48 hours?”
- Support agent
“What did Maya at the Hollis address order last month, and has she written in before?”
- Head of CX
“How many refund requests did we get this week, and what was the total refunded through Gorgias?”
- Support operations manager
“Which rules tagged or closed the most tickets in the past seven days?”
- Ecommerce manager
“Which products appear most often in tickets tagged damaged on arrival?”
- Customer experience lead
“Which Instagram and Facebook comments are still waiting for a reply?”
Changes, governed
What the assistant can prepare in Gorgias
The assistant never saves on its own. It prepares the change, the person checks the preview and confirms, and anything above your limits waits for an approver.
- 1 Prepare The assistant drafts the change from the request.
- 2 Preview and confirm The person sees exactly what will change.
- 3 Approve Above your limits, a second person decides.
- 4 Saved and logged Written to Gorgias under a named person.
-
Refund an order from the ticket
Refunds over $75 or for more than one order need the customer experience lead to approve.
-
Cancel an unfulfilled order and reply with a macro
Cancelling an unfulfilled order worth more than $200 needs the CX lead.
-
Apply a macro to all tickets in a view
Applying a macro to more than 20 tickets needs the head of CX to approve.
Example rules. During the pilot you set the limits, the approvers and which roles may prepare each change.
Why it needs care
Governance built for Gorgias
Gorgias can refund, cancel and edit store orders straight from a ticket, and its tickets hold shopper names, addresses and order histories. The preview shows the order, the amount and the reply together. Cancelling an order above $200 needs a lead. You can always trace a refund back to the agent who asked for it.
-
Sign-in by work email
Only people you invite, with a one-time code. No shared logins.
-
Roles per tool
Each role reaches only the Gorgias records it needs.
-
View only, if you prefer
Admins can keep a connection to lookups with one switch.
-
A preview first
Every change is shown in full before anything is saved.
-
Approval rules
Above your limits, a second person approves the change.
-
One audit log
Every request tied to a named person, ready for review.
Setup
How Gorgias gets connected
We connect Gorgias for your team in a guided pilot, on the same gateway every app uses. No code on your side.
- 01
Agree the questions
We list the Gorgias questions and changes your team needs, and who may use each.
- 02
Connect with your admin
Your Gorgias administrator creates a dedicated integration user with only that access.
- 03
Test with your people
A small group tries it in Claude, ChatGPT or Copilot while we tune the tools.
- 04
Roll out with rules
Roles, approval limits and the audit log are in place before everyone joins.
Then people use it from the assistant they already have
Gorgias questions
Can ChatGPT refund a Shopify order through Gorgias?
It prepares the refund on the order linked to the ticket and shows the items and amount. The agent confirms, and refunds above the limit you set wait for a lead before the store processes anything.
Does it see order details from our store?
Yes, for roles you allow. The assistant can read the orders Gorgias shows on a customer, so an agent can answer where-is-my-order questions without switching to the store admin or asking a colleague.
Can the assistant reply to social media comments?
It drafts replies to comments and messages that reach Gorgias and shows each as a preview. The agent confirms before anything is posted, because replies on social channels are public.
Does mcpbizapps keep a copy of our Gorgias data?
No. When someone asks a question, mcpbizapps reads the answer live from Gorgias through a dedicated integration user and returns it without storing it. The audit log records who asked, which tool ran and the result, with personal fields and free text removed.
Gorgias is a trademark of its owner. mcpbizapps is not affiliated with Gorgias; the name describes the connection only.
Related
Often connected alongside Gorgias
Part of Sales and customer service: Pipeline, outreach, support, success and field work.
Start
Bring Gorgias into your AI assistant
Tell us how your team uses Gorgias, and we will plan a guided pilot around your own questions.
- We agree the tools and approval rules with you
- Your admin creates the integration user; no code
- Business data is read live and not stored
Thank you
We received your request and will reply by email to find a time.
Last updated