Billing and payments · Available
Adyen for Claude, ChatGPT and Copilot
Payments, support and finance teams each need something different from Adyen. With Claude, ChatGPT or Copilot connected, they can ask about a payment by PSP reference, refusal reasons by payment method, chargebacks and their defense deadlines, settlement batches and fees, and payouts by merchant account. Refunds and defenses are previewed, and refunds need a second approver. A guided pilot connects Adyen with your company account, merchant accounts first.
- Status
- Available
- Setup
- Guided pilot with your team
- AI assistants
- Claude, ChatGPT, Copilot Studio
- Access
- By role, view only or with approvals
Ask in a sentence
What can your team ask Adyen?
Questions from payments operations lead, payments manager, chargeback analyst and others, answered from live Adyen data and only for the people allowed to see them.
Records it works with
- Payments
- Refunds
- Chargebacks
- Settlements
- Payouts
- Merchant accounts
- Stores
- Payments operations lead
“What is the status of PSP reference 8815 and was it captured, refunded or charged back?”
- Payments manager
“What were the top refusal reasons for card payments in Germany last week?”
- Chargeback analyst
“Which chargebacks on the EU merchant account need defense documents in the next five days?”
- Finance controller
“What were total fees and interchange in the last settlement batch for the UK merchant account?”
- Retail operations manager
“How did card payments at the Amsterdam store compare with last month?”
- Head of payments
“How does authorisation rate for the iDEAL and card methods compare this quarter?”
Changes, governed
What the assistant can prepare in Adyen
The assistant never saves on its own. It prepares the change, the person checks the preview and confirms, and anything above your limits waits for an approver.
- 1 Prepare The assistant drafts the change from the request.
- 2 Preview and confirm The person sees exactly what will change.
- 3 Approve Above your limits, a second person decides.
- 4 Saved and logged Written to Adyen under a named person.
-
Refund a captured payment in full or in part
One person prepares a refund and another approves it; from €1,000 the payments manager approves.
-
Prepare defense documents for a chargeback
The chargeback analyst reviews the documents before they are submitted.
-
Cancel an authorised payment that has not been captured
The operations lead confirms; cancellations above €5,000 need the payments manager.
Example rules. During the pilot you set the limits, the approvers and which roles may prepare each change.
Why it needs care
Governance built for Adyen
Adyen settles money for every channel a merchant runs, so a mistaken refund or cancellation costs real money fast. Staff are limited to their merchant accounts and stores. The preview names the PSP reference and amount, and refunds need a second person, with the payments manager taking the large ones.
-
Sign-in by work email
Only people you invite, with a one-time code. No shared logins.
-
Roles per tool
Each role reaches only the Adyen records it needs.
-
View only, if you prefer
Admins can keep a connection to lookups with one switch.
-
A preview first
Every change is shown in full before anything is saved.
-
Approval rules
Above your limits, a second person approves the change.
-
One audit log
Every request tied to a named person, ready for review.
Setup
How Adyen gets connected
We connect Adyen for your team in a guided pilot, on the same gateway every app uses. No code on your side.
- 01
Agree the questions
We list the Adyen questions and changes your team needs, and who may use each.
- 02
Connect with your admin
Your Adyen administrator creates a dedicated integration user with only that access.
- 03
Test with your people
A small group tries it in Claude, ChatGPT or Copilot while we tune the tools.
- 04
Roll out with rules
Roles, approval limits and the audit log are in place before everyone joins.
Then people use it from the assistant they already have
Adyen questions
Can the assistant look up payments by PSP reference?
Yes. Support and operations staff can ask about a payment by PSP reference or merchant reference and see its status, events and any refund or chargeback, without searching the Customer Area.
Can it explain settlement batches?
Yes. Finance can ask what a settlement batch contains, including captures, refunds, chargebacks, fees and interchange, and match it to the payout that reached the bank account on that day.
Does it work for Adyen for Platforms?
We confirm your setup during the pilot. For platform models, roles can limit staff to certain account holders or balance accounts, and transfers always need a second approver, with both names logged.
Does mcpbizapps keep a copy of our Adyen data?
No. When someone asks a question, mcpbizapps reads the answer live from Adyen through a dedicated integration user and returns it without storing it. The audit log records who asked, which tool ran and the result, with personal fields and free text removed.
Adyen is a trademark of its owner. mcpbizapps is not affiliated with Adyen; the name describes the connection only.
Related
Often connected alongside Adyen
Part of Finance and accounting: Ledgers, planning, spend, billing, tax and cash.
Start
Bring Adyen into your AI assistant
Tell us how your team uses Adyen, and we will plan a guided pilot around your own questions.
- We agree the tools and approval rules with you
- Your admin creates the integration user; no code
- Business data is read live and not stored
Thank you
We received your request and will reply by email to find a time.
Last updated